Returns Policy

This policy outlines the conditions for warranty claims for all MSat products.

Warranty

All MSat products are covered by a 12-month manufacturer warranty for defects in materials and workmanship under normal use.

Important: Before submitting a claim

We recommend reviewing our FAQ and technical troubleshooting guides at the following link: Product Support, as many common issues can be resolved without a return.

From whom to request a warranty claim

  • If you purchased from a reseller or installer, please contact them directly to process return. 
  • If you purchased from the MSat online store, then fill in the Return Merchandise Authorisation (RMA) form below and Submit.

MSat Warranty & Returns Policy

1. Australian Consumer Law (ACL) Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not major.

These rights apply regardless of our voluntary warranty.

2. If You Purchased From a Reseller or Installer:

If you purchased your MSat product from a reseller or installer, your consumer guarantee rights are with that seller.

They are responsible for providing your remedy under the ACL, including repair, replacement, or refund (for major failures)

MSat will support the reseller with assessment, repair, or replacement as required in our role as the Australian importer.

3. If You Purchased Directly From MSat:

If you purchased your product directly from MSat, MSat will provide your ACL remedies directly.

For major failures, you may choose a refund or replacement.

For minor failures, MSat will repair, replace, or refund at our discretion.

4. MSat Importer Warranty

In addition to your ACL rights, MSat provides a 12‑month voluntary warranty covering defects in materials and workmanship under normal use.

This warranty does not cover:
• Incorrect installation
• Misuse, neglect, or accidental damage
• Physical damage (impact, water, electrical, infestation)
• Third‑party compatibility issues
• Normal wear and tear

This voluntary warranty operates in addition to, not instead of, your ACL rights.

5. How to Make a Warranty Claim

If purchased from a reseller/installer:

  • Please contact the seller first, as they are responsible for providing your remedy under the ACL.

If purchased directly from MSat:

  • Submit a Return Merchandise Authorisation (RMA) request via our online form above.

Before submitting a claim, we recommend reviewing our Product Support resources, as many issues can be resolved without returning the product.

6. Assessment and Outcomes

MSat (or the reseller) may inspect the product to determine whether the issue is covered by the ACL or the voluntary warranty.

If a claim is approved, MSat will:
• Repair the product, or
• Replace it with the same model (or equivalent), or
• Provide a refund only where MSat was the seller or where required under the ACL.