Privacy Policy

MediaVerge Pty Ltd (ABN 78 694 308 275)
Trading as MSat

MediaVerge Pty Ltd trading as MSat (“MSat”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us online or offline, including through our website and services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect and hold personal information including, but not limited to:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • ABN (And other company information is collected to facilitate the validation of reseller application)
  • Payment details (processed securely via third-party payment providers; we do not store card details)
  • Order history and transaction details
  • Account login details
  • Communications you send to us (including emails, messages, and support requests)
  • Website usage information such as IP address, browser type, device information, cookies, and analytics data

We do not collect sensitive information unless required by law or provided with your explicit consent.

2. How We Collect Personal Information

We collect personal information when you:

  • Place an order or make a purchase
  • Create or use an account on our website
  • Contact us for support or enquiries
  • Subscribe to marketing communications
  • Interact with our website, advertisements, or digital platforms
  • Request to become a reseller

We may also receive personal information from trusted third parties such as payment processors, delivery partners, analytics providers, or service providers.

3. Why We Collect and Use Personal Information

We collect and use personal information for purposes including:

  • Processing and fulfilling orders
  • Managing payments, deliveries, returns, and refunds
  • Providing customer support and responding to enquiries
  • Operating, maintaining, and improving our website and services
  • Sending transactional communications (order confirmations, shipping updates, etc.)
  • Sending marketing communications where permitted by law
  • Detecting fraud and ensuring website security
  • Complying with legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Payment processors and financial institutions
  • Delivery and logistics providers
  • IT service providers and website hosting services
  • Professional advisers (such as accountants or legal advisers)
  • Government authorities or regulators where required by law

We do not sell, rent, or trade your personal information.

Some third-party service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients comply with the Australian Privacy Principles or equivalent standards.

5. Marketing Communications

We may send you marketing communications if:

  • You have opted in, or
  • We are otherwise permitted to do so under applicable laws

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

6. Cookies and Website Tracking

Our website uses cookies and analytics tools to:

  • Improve website functionality and performance
  • Analyse traffic and usage patterns
  • Personalise your experience

You can disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes the use of secure systems, trusted service providers, and industry-standard security measures.

8. Access and Correction

You may request access to the personal information we hold about you or request corrections if you believe the information is inaccurate, incomplete, or out of date. We will respond within a reasonable timeframe and in accordance with applicable laws.

9. Complaints

If you believe your privacy rights have been breached, please contact us using the details below. We will investigate and respond as soon as reasonably possible.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

MediaVerge Pty Ltd trading as MSat

  • Email: support@msattv.com.au
  • Phone: (+61) 045 603 7781
  • Whatsapp: (+61) 045 603 7781
  • Website: www.msattv.com.au/pages/contact

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will apply from the date it is published.